Company

The Maids of Honor was founded with the mission to be the premiere maid service in Charlotte and the surrounding area. Our management and staff are determined to give the best professional cleaning experience taylored to anyone’s individual needs within our service area.

We are sure that we are the best of the best and that you will be pleased with our service. We are so sure that we not only promise you’ll be happy, we guarantee it.
 

Policies

Insuring the Best Service Possible

Unlike most most types of businesses our workplace is in your home. This overlap of can lead to an number of misunderstandings, especially by the client. We would like to review so items that would insure you are provided the best service possible and clear up any confussion from having a maid work in your home.

Cancelations: The more frequently your home is cleaned the easier it is to upkeep. If your rate for service is discounted due to a higher frequency of cleaning and you skip a cleaning, it makes the next clean more intensive and therefore may result in a higher rate on the next service. We prefer to be notified of cancelations via phone, email, or text at least 24 hours prior to service.

Lock-outs: If our crew arrives and they are locked out, a $20 Lock-out fee will be assessed on the next cleaning.

Pets: Just like any other job, saftey is job one. If you have a pet that is overly protective or energetic, please see that they are secured either in a closed environment or under your control at all times. We want an environment which is safe and pleasant for everyone, including your pet.

AC & Heating: During the extreme temperatures of Summer & Winter, we would appreciate it if the home’s temperature is more conducive to physical activity. Please consider that you would appreciate and expect the same while working at your place of employment.

Valuables, monies & firearms: Please take precautions when you have any outside service workers in your residence. Be mindful about leaving certain items unsecured. We hire honest people and conduct background checks on our maids. But let’s not tempt anyone with cash, medicine, jewelry, credit cards, checks or other valuables which are easily accessible. Also, if there are guns or ammunition in the house, please have them locked away. We do have law enforcement officials and regular citizens who would fall under this category.

Other issues or concerns: Please tell us if there is anything unusual, special or required in your household for our staff members to be aware of, in order to keep a safe, environmentally friendly and productive workplace, which would enable us to provide the best possible service for you.

Our Guarantee

We guarantee:

FAQ

Q: What do you cost?  How do you charge?
A: Because each home/business is unique, we prefer to do an in-home/in-person estimate before your first scheduled appointment.  That quote is the price you pay.  We never “go over” and charge you extra.

Q: Do I need to do anything before you come?
A: No.  We bring everything we need.  However, the less clutter and personal items laying about, the better we are able to do our job.  We don’t know where your stuff goes, so we will either guess or leave it neatly stacked.  If you leave clean sheets on the bed, we will change them for you.

Q: Do you take credit cards?
A: We can accept credit cards through Paypal.  A Paypal payment is due in advance.

Q: Do I need to be home?  Do I need to be gone?
A: We can clean whether you are home or not (provided you have given us a key or access code.)

Q: Are you accepting new clients?
A: Yes!

Q: How long in advance do I need to schedule?
A: The short answer is as soon as possible.  We may be able to get you in at the last minute, but we may not.

Q: Who will come?  Will it be the same people every time?
A: Possibly, but we can’t guarantee this.  We have multiple teams that are all highly trained and motivated to provide you the best service possible.

Service Area

Credentials

	It seems that everyone uses google. Now you can read what our past clients have said about us…unfiltered…via Google Places
	Angie’s List is a way to find high quality service companies and health care professionals in over 550 categories. We are listed with them to show our commitment to meet the high expectations of their more than 1.5 million members.
	The Montcross Area Chamber of Commerce is an association of businesses and people interested in business who are committed to improving their community. They network at Chamber events, exchange ideas, share advice, help each other and the local economy by buying local.